Lv9 Terms and Conditions — Complete Platform Usage Guide

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and lv9 ("Platform", "We"). This document governs all aspects of your use of the lv9 platform, including but not limited to account registration, deposits, withdrawals, participation in games, use of bonuses and promotions, and all other interactions with our platform.

By accessing, registering, or using any part of the lv9 platform — whether via the website, mobile app, or any other medium we provide — you are immediately deemed to have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

Lv9 reserves the right to update or amend these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to stay informed of the latest changes. Continued use of the lv9 platform following any amendment constitutes acceptance of the updated terms.

To register and use the lv9 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration and throughout the period of platform use.
• An individual who is legally capable of entering into a binding agreement under the laws applicable in your country or region.
• Not be located in any jurisdiction that prohibits or restricts participation in online gaming or entertainment under applicable local laws.
• Not register on behalf of another person or corporate entity without written authorisation from lv9.
• Not have been previously suspended or banned from using the lv9 platform for any reason.

Lv9 conducts a rigorous Know Your Customer (KYC) process to verify the identity of all new members. You may be required to submit valid identification documents such as a MyKad, passport, or equivalent document for verification purposes. Failure to provide the requested documents within the stipulated timeframe may result in temporary or permanent account suspension.

Lv9 reserves the right to decline any registration application from any individual without providing a reason, at our sole and absolute discretion.

Each player is only permitted to hold one (1) active account on the lv9 platform at any time. Creating multiple accounts — whether using the same or different names, phone numbers, email addresses, identification numbers, or payment methods — is strictly prohibited.

During registration, you are required to:

• Provide accurate, complete, and up-to-date personal information.
• Use your full name as stated on your official identification document — the name provided during registration must match the name of the bank account holder used for deposits and withdrawals.
• Provide an active and reachable phone number and email address.
• Create a strong, unique password for your account and keep it confidential.

Your lv9 account is personal and may not be transferred, sold, shared, or given to any other party under any circumstances. You are fully responsible for all activities that occur within your account, including any losses arising from unauthorised access resulting from your own negligence.

Lv9 supports a wide range of local Malaysian payment methods for your convenience, including FPX, Touch 'n Go eWallet, Boost, GrabPay, and all major Malaysian banks. All financial transactions on lv9 are processed through secure channels protected with 256-bit SSL encryption.

Withdrawals can only be processed to the same payment method used for the deposit. lv9 reserves the right to request supporting documents for verification purposes before processing withdrawals that exceed certain limits. This is a standard security measure to protect your funds.

• All withdrawal requests are subject to internal security review by the lv9 team.
• Lv9 reserves the right to temporarily hold withdrawals during an investigation if suspicious activity is detected on an account.
• Funds obtained through illegal means or fraud will be fully confiscated.
• Any transfer fees charged by your bank or payment provider are your own responsibility.

Lv9 offers its members a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and special promotional offers tied to Malaysian festivities. All bonuses are subject to the specific terms and conditions stated in each respective offer.

The general terms applicable to all bonuses on lv9 include:

• Wagering Requirement: Every bonus carries wagering requirements that must be met before wins can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 30x means you must wager an amount equal to 30 times the bonus).
• Validity Period: Bonuses must be used within the designated period. Unused bonuses will expire automatically upon the validity period ending, with no compensation provided.
• Maximum Betting Limit: While bonus wagering requirements remain unfulfilled, the maximum bet per round or hand is as specified in the relevant bonus terms.
• Eligible Games: Not all games are eligible to contribute towards bonus wagering requirements. Certain games may contribute at a lower rate or not at all.
• One Active Bonus: Only one promotional bonus may be active at a time in your account unless otherwise stated.

All games offered on the lv9 platform use a Random Number Generator (RNG) that has been certified and audited by independent international bodies. This ensures that every game outcome is genuinely random and fair, with no manipulation by any party.

The general rules applicable to gaming on lv9 are as follows:

• Results of completed games are final and cannot be disputed unless there is clear evidence of a technical failure that affected the outcome.
• In the event of a technical disruption or system failure during an active game, lv9 will use system log data to determine the appropriate course of action — which may include voiding the round in question and returning the wager to the player's account.
• Any attempt to exploit software bugs, use automated software (bots), cheat, or collude with other players to gain an unfair advantage is strictly prohibited and may result in immediate account termination.
• Lv9 reserves the right to void bets and withhold related withdrawals if there is reasonable indication that game outcomes were achieved through illegitimate means.

For live casino games, additional rules set by the relevant game provider also apply. In the event of a conflict between the provider's rules and lv9's Terms, lv9's Terms shall take precedence in all matters relating to accounts and financial transactions.

Lv9 takes the security of player accounts and data privacy extremely seriously. We continuously invest in the latest security infrastructure to ensure your personal and financial information remains protected at all times.

As a lv9 member, you are responsible for:

• Keep your password and account login details confidential at all times.
• Not share your login credentials with anyone, including family members or friends.
• Notify the lv9 support team immediately if you suspect your account has been accessed by an unauthorised party.
• Ensure that the device you use to access lv9 is protected with a password and up-to-date antivirus software.
• Log out of your account after each session, especially when using a shared device.

Lv9 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your personal data is collected solely for legitimate purposes related to platform operations and will not be shared with third parties without your consent, except as required by law or as directed by a competent authority. For more information on how we handle your data, please refer to Privacy Policy us.

Lv9 is fully committed to responsible gaming practices. We believe that entertainment should always remain enjoyable and should never become a source of financial stress or serious personal hardship.

Lv9 provides a range of self-management tools to help players maintain control over their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum amount you are allowed to lose within a given period.
• Session Limit: Set a time limit for each of your gaming sessions.
• Self-Exclusion: Choose to temporarily suspend your account for 1 week, 1 month, or 6 months.
• Permanent Exclusion: If you feel it is necessary, you may request a permanent exclusion from the platform.

The lv9 platform is provided on an "as is" and "as available" basis. While lv9 makes every effort to ensure the platform operates smoothly and without interruption, we make no guarantee that our services will always be free from errors, outages, or technical delays.

To the extent permitted by applicable law, lv9 shall not be liable for:

• Any direct or indirect financial losses arising from use of the platform, including in-game losses.
• Service disruptions due to scheduled or unscheduled system maintenance.
• Losses arising from unauthorised access to your account due to your own negligence.
• Any delays or failures in transaction processing caused by factors beyond our control, including third-party banking system failures.
• Any third-party content or services accessible through the lv9 platform.

Under no circumstances shall lv9's maximum liability to any player for any claim related to use of the platform exceed the total amount deposited by that player within the 30 days preceding the claim.

Lv9 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time in response to operational needs, legal changes, or platform improvements. Material amendments will be communicated to members via in-platform notifications or their registered email address.

Should a dispute arise between you and lv9 regarding the use of this platform that cannot be resolved amicably through our customer support channels, the dispute will be settled through binding arbitration in accordance with the applicable rules, and the governing law shall be that of the jurisdiction in which the platform operates.

Should any provision of these Terms and Conditions be found invalid, unenforceable, or contrary to applicable law by a competent court, that provision shall be deemed severed from the agreement as a whole and shall not affect the validity of the remaining provisions, which continue in full force and effect.