Lv9 Privacy Policy — Malaysia Player Personal Data Protection

Lv9 is an online entertainment platform operating exclusively for the Malaysian market. We understand that players' trust in our platform depends not only on the quality of games we offer, but also on how well we protect the privacy and security of their personal data.

This Privacy Policy is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management. This document details:

• The types of personal data we collect from you
• The purpose and legal basis for collecting such data
• How we store, process and protect your data
• Limited circumstances in which your data may be shared
• Your rights as a data owner and how to exercise them

This policy applies to all users of the lv9 platform, including website visitors, registered members and former members. If you access the lv9 platform via a mobile app, this policy also covers all data collected through that channel.

Lv9 only collects personal data that is strictly necessary to provide our platform services safely and responsibly. We do not collect excessive or irrelevant data. The following are the categories of data we collect:

During the identity verification (KYC) process, we may ask you to upload a digital copy of a valid identification document such as your MyKad or passport. These documents are stored with encryption and are accessible only to authorised personnel.

Every piece of data we collect has a clear and legitimate purpose. lv9 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and maintaining your lv9 account, including the mandatory KYC identity verification process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions carried out through our platform securely and accurately.
• Service Provision: Ensuring all games, promotions, VIP programmes, and other platform features run smoothly for you.
• Security & Fraud Prevention: Detecting, investigating, and preventing suspicious activity, fraud, money laundering, or platform abuse.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to relevant authorities.
• Service Communications: Sending important notifications related to your account, transactions, security updates, and changes to our terms.
• Marketing (with Consent): Sending lv9 promotional offers, bonuses, and the latest updates — only if you have given explicit consent to receive such communications.
• Platform Improvement: Analyzing usage patterns on an aggregated (not individual) basis to improve the user experience and platform functionality.

Lv9 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is a core principle we do not compromise under any circumstances.

However, there are limited circumstances in which your data may be shared with trusted third parties, namely:

• Payment Providers: Information required to process transactions is shared with registered payment service providers such as local banks, FPX, and eWallet providers operating in Malaysia. They are subject to their own privacy policies and legal compliance obligations.
• Game Providers: Minimum technical data required for game operations may be shared with game platform providers integrated within lv9. All such providers are bound by strict data protection agreements.
• Legal Authorities: lv9 will disclose personal data to government authorities, police, law enforcement bodies, or courts when required to do so by law or a valid court order.
• Technical Support Services: Third-party IT service providers who assist with platform maintenance and security may have limited access to system data. They are bound by strict confidentiality agreements.

In all of the above data sharing cases, lv9 ensures that the relevant third parties maintain data protection standards equivalent to or stricter than those we apply ourselves.

The security of your data is lv9's top priority. We continuously invest in the latest cybersecurity infrastructure to ensure your data is protected at all times. The technical security measures we employ include:

• 256-bit SSL encryption for all data transmitted between your device and lv9's servers
• Passwords are stored using one-way cryptographic hashing — no one, including lv9 staff, can read your actual password
• Strict internal access controls — only authorized personnel may access personal data, and only for legitimate work purposes
• Continuous system security monitoring 24 hours a day, 7 days a week
• Regular security audits by independent cybersecurity experts
• Encrypted data backups at secure locations for service continuity

Retention Period: lv9 retains your personal data for as long as your account is active or as long as it is needed to provide our services. Following account closure, certain data may be retained for a period stipulated by Malaysian law — typically between 5 and 7 years — for audit, compliance, and the resolution of any disputes that may arise.

Under Malaysia's Personal Data Protection Act 2010 and the privacy principles we uphold, you have the following rights regarding your personal data held by lv9:

To exercise any of the above rights, please contact the lv9 customer support team via the platform's live chat or through our support email. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days with notice to you.

Lv9 uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit the lv9 website.

The types of cookies used by lv9 are as follows:

• Essential Cookies: These cookies are required for the platform's core operations — including login session management, account security, and shopping cart functionality. Without them, the lv9 platform cannot function properly. This type of cookie does not require your consent.
• Performance Cookies: Used to gather information about how visitors use our platform — such as the most frequently visited pages and any error messages encountered. All information collected is in aggregate form and does not directly identify individuals.
• Functionality Cookies: Enabling the lv9 platform to remember your preferences — such as language, theme, and display settings — to deliver a more personalized experience.
• Analytics Cookies: lv9 uses internal analytics tools to understand platform usage patterns for the purpose of continuous improvement. This analytics data is not shared with third-party advertisers.

You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of the lv9 platform.

Lv9 is an adult entertainment platform strictly restricted to individuals aged 18 years and above. We do not intentionally collect, store or process any personal data from minors.

The steps we take to enforce this age restriction include:

• Mandatory age verification during new account registration
• KYC process requiring official identification documents to verify date of birth
• Continuous monitoring for signs that an account may be held by a minor

Should lv9 discover that personal data has been inadvertently collected from anyone under the age of 18, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child has registered on the lv9 platform are urged to contact our support team immediately.

Lv9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we manage user data.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying a clear notice on the lv9 platform's home page for at least 14 days
• Sending a direct notification to your registered email address where a change is significant

Your continued use of the lv9 platform after any Privacy Policy amendment is published will be considered your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and stop using the platform.

We encourage you to review this page periodically to stay informed about how we handle your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how lv9 handles your personal data, our team is ready to assist you.

You may reach us through the following channels:

• Live Chat: Fastest channel — available on the lv9 platform at all times, 24 hours a day
• Support Email: [email protected] — we aim to respond within 1–2 business days
• Telegram: Contact us via the official lv9 Telegram channel for a faster response

For requests related to privacy rights such as data access, correction, or deletion, please clearly state the type of request along with your lv9 account number to expedite processing. We are committed to responding to all privacy inquiries within the timeframe required by law.